Refund Policy
Last updated: October 24, 2026
This Policy explains how refunds work for purchases made on Valora, where the seller to the buyer is Valora.
1. General principle
You can request a refund up to 7 days after purchase, unless you have already fully accessed or completely downloaded the content. If the product's checkout page states a more favorable policy, we apply that one.
2. How to request a refund
You can request a refund in your Library, with the "Request refund" button next to the purchase, or contact Valora support through the support email listed on the platform, stating the email used for the purchase and the product name. We reply within 5 business days.
3. Digital products and exceptions
Given the nature of digital products, full access to the content (for example, downloading a complete file or finishing a course) may limit your right to a refund, except in cases of a defective, undelivered, or significantly misrepresented product.
4. Chargebacks
If you open a chargeback with your bank or card issuer instead of requesting a refund, the process follows the payment network's rules (Visa/Mastercard) and is handled by us together with Stripe. Access to the product may be suspended until the case is resolved.
5. Processing time
Approved refunds are processed through Stripe and can take 5 to 10 business days to appear on the buyer's original payment method, depending on the issuing bank.